Fees
What card, bank and Apple Pay payments cost, who pays the fee, and other fees in MyGreek.
Payment processing fees
Every payment made through MyGreek has a processing fee. Rates are set by MyGreek for each chapter, so they can differ between chapters. MyGreek's standard rates are published at mygreek.us/fees. Chapter admins can see their own chapter's rates in My Chapter > Payment Processing > Your Rates.
| Payment method | How the fee is figured | Cap |
|---|---|---|
| Card | Your chapter's card rate + $0.30 per payment | No cap |
| Apple Pay | Same as a card | No cap |
| Bank account (ACH) | Your chapter's bank rate | Capped per payment, shown in Your Rates |
Each chapter also has a Maximum payment, the most a single payment can be.
Who pays the processing fee
Each chapter chooses with the Members pay processing fees switch. See Choose who pays processing fees.
| Setting | What the member pays | What the chapter receives |
|---|---|---|
| On | The charge plus a Convenience Fee, shown before paying | The full charge amount |
| Off | Just the charge amount | The charge minus the processing fee, taken from payouts |
When members pay, the convenience fee is sized so the chapter nets the full charge after processing. The formula is (amount + fixed fee) ÷ (1 − rate). For example, at a 4% + $0.30 card rate, a $100.00 charge costs $104.48 by card. For bank payments, the fee never goes above the cap.
Refunds and fees
- When a chapter refunds a payment that included a convenience fee, the fee is refunded too by default. A full refund returns everything the member paid. A partial refund returns the same share of the fee.
- A chapter can choose not to refund the fee. The member then gets back only the charge amount, and the refund shows Processing fees not refunded.
- Refunds typically arrive within 5-10 business days.
See Refund a payment.
Late fees
Late fees are set by each chapter, not by MyGreek, and are added to the member's charge like any other amount owed. See How late fees work and Set up late fees.
Other fees chapters may see
| Fee | When it applies |
|---|---|
| ACH return fee | A member's bank payment is returned. It shows as ACH return fee in the payout. The amount is listed at mygreek.us/fees. |
| Chargeback fee | A member disputes a card payment. It shows as Chargeback fee in the payout. The amount is listed at mygreek.us/fees. |
| Collections fee | A member you send to collections pays through the agency. The agency takes 35% of the balance if it's collected in the first 6 months. After 6 months, the account goes to an outside attorney and the fee rises to 50%. Your chapter still owes the fee if the member pays you some other way. See Send a member to collections. |
MyGreek plans
| Plan | Price | Highlights |
|---|---|---|
| Free | $0/mo | Collect dues, rent and storefront sales; banking and officer cards; budgeting and reimbursements; text reminders; mobile app; Form 990-N filing |
| Plus | $99/mo | Everything in Free, plus document e-signing, Supporters, 1,000 free SMS segments per month, free Form 990-EZ filing, discounted full Form 990 filing and priority support |
| Managed | $999/mo | Everything in Plus, managed for you: dues, rent and contract collection, budgeting, tax filing and a dedicated team |
Admins see their chapter's plan in My Chapter > Plan.