Fees
What card, bank, Apple Pay and Google Pay payments cost, who pays the fee, and other fees in MyGreek.
Payment processing fees
Every payment made through MyGreek has a processing fee. Rates are set by MyGreek for each chapter, so they can differ between chapters. MyGreek's standard rates are published at mygreek.us/fees. Chapter admins can see their own chapter's rates in My Chapter > Payment Processing > Your Rates.
| Payment method | How the fee is figured | Cap |
|---|---|---|
| Card | Your chapter's card rate + $0.30 per payment | No cap |
| Apple Pay | Same as a card | No cap |
| Google Pay | Same as a card | No cap |
| Bank account (ACH) | Your chapter's bank rate | Capped per payment, shown in Your Rates |
Each chapter also has a Maximum payment, the most a single payment can be.
Who pays the processing fee
Each chapter chooses with the Members pay processing fees switch. See Choose who pays processing fees.
| Setting | What the member pays | What the chapter receives |
|---|---|---|
| On | The charge plus a Convenience Fee, shown before paying | The full charge amount |
| Off | Just the charge amount | The charge minus the processing fee, taken from payouts |
When members pay, the convenience fee is sized so the chapter nets the full charge after processing. The formula is (amount + fixed fee) ÷ (1 − rate). For example, at a 4% + $0.30 card rate, a $100.00 charge costs $104.48 by card. For bank payments, the fee never goes above the cap.
Refunds and fees
- When a chapter refunds a payment that included a convenience fee, the fee is refunded too by default. A full refund returns everything the member paid. A partial refund returns the same share of the fee.
- A chapter can choose not to refund the fee. The member then gets back only the charge amount, and the refund shows Processing fees not refunded.
- Refunds typically arrive within 5-10 business days.
See Refund a payment.
Late fees
Late fees are set by each chapter, not by MyGreek, and are added to the member's charge like any other amount owed. See How late fees work and Set up late fees.
Other fees chapters may see
| Fee | When it applies |
|---|---|
| ACH return fee | A member's bank payment is returned. It shows as ACH return fee in the payout. The amount is listed at mygreek.us/fees. |
| Chargeback fee | A member disputes a card payment. It shows as Chargeback fee in the payout. The amount is listed at mygreek.us/fees. |
| Collections fee | A member you send to collections pays through the agency. The agency takes 35% of the balance if it's collected in the first 6 months. After 6 months, the account goes to an outside attorney and the fee rises to 50%. Your chapter still owes the fee if the member pays you some other way. See Send a member to collections. |
What your chapter pays MyGreek
MyGreek has one plan, and every chapter is on it. Your chapter pays $0: no per-member fees, no subscription and no contract. There are no paid plans or upgrades.
Every feature is included for every chapter: dues, rent and store sales, collections, reimbursements, banking and officer cards, budgeting, document e-signing, the mobile app, MyGreek Assistant and Form 990 preparation by our in-house tax team. Filing the 990-N is free. Preparing and filing a 990-EZ or a full 990 has a fee.
Each payment made through MyGreek has a processing fee. The standard rates are 1% for bank (ACH) payments, up to $25 per payment, and 4% + $0.30 for cards, Apple Pay and Google Pay. By default, payers cover the fee at checkout, and most chapters keep it that way. Your chapter can choose to absorb it instead. See Who pays the processing fee.
Automatic reminders, the texts, emails and notifications MyGreek sends on its own, are unlimited and never use SMS segments. Only texts your officers send use segments, and any chapter can buy more. See SMS segments.