Every email and text we send
Why you got a message from MyGreek, who else got it, and how to stop it.
This page lists every email, text and mobile app notification MyGreek sends, grouped by area. Use it to answer "why did I get this?", "who else got it?" and "can I turn it off?". Subjects are shown as they're sent, with names and amounts in brackets.
Who gets it uses these words:
- Member: the member the message is about.
- Parent contacts: everyone on the member's Secondary Contacts tab. They get emails only, never texts or app notifications. See Add parent contacts.
- Payer: the person who made a payment or pays a plan. That's the member, or a parent or someone else who paid for them.
- Admins: your chapter's admins, except any who turned that message off for themselves. All admins means it can't be turned off.
App notifications only reach people who use the MyGreek mobile app.
How to stop a message
A message can be turned off in one of four places:
| Where | What it controls |
|---|---|
| My Chapter > Reminders (chapter admins, web) | Automatic payment reminders, late fee warnings, plan approval reminders and the upcoming plan payment email, for the whole chapter. See Remind members to pay. |
| Profile menu > Settings > Admin Notifications (each admin, web) | Only that admin's copy of these messages: Payout Updates, Email Bounces, Member Contact Alerts, SMS Bounces, Payment Plans Proposed, ACH Returns, Bank Re-authentication, Signature Updates and Tax Filing Reminders. |
| Replying STOP to a text | Stops texts to that phone number. Emails keep coming. |
| The phone's notification settings | Stops MyGreek app notifications on that phone. |
Members and parents have no notification settings of their own. Bills, receipts, plan updates and refund notices can't be turned off, because they're about money on the member's account. Reminders stop once the member pays, gets on a payment plan, or the charge is archived.
Account & invites
When you add someone, MyGreek invites them only if their member type is New Member, or Member and active. See Get members into MyGreek.
| Message | Channel | Who gets it | When it's sent | Can it be turned off? |
|---|---|---|---|---|
| Welcome to MyGreek | Member | You add them with a phone number | No | |
| "Hey [name], your treasurer added you to [chapter] on MyGreek. Sign in at app.mygreek.us… We'll also text you here when you're billed." | Text | Member | Same time | STOP |
| Setup your MyGreek account | Member | You add them without a phone number, or resend their invite | No | |
| You've been added to [chapter] on MyGreek | Email, plus a text if they have a phone | Member | You add someone who already has a MyGreek login from another chapter | No |
| Sign in to your MyGreek account | Email and text | Member | You resend the invite of a member who was invited by phone | No |
| You've been invited to join [chapter] on MyGreek | Member | You change the email of a member who hasn't finished signing up | No | |
| A one-time login code | Email or text | The person logging in | Each login | No |
| Verify Your Email - MyGreek | The person signing in | First login, when they verify their email | No | |
| Verify Your New Email - MyGreek | The person changing it | They change their email in Settings | No | |
| You're now a MyGreek Admin! | Email and app notification | The new admin | Someone is made an admin | No |
| 🎉 You're now the primary admin! | The new primary admin | Primary admin is transferred to them, or their chapter is approved | No | |
| You've been added as a contact for [member] | The parent contact | They're added as a parent contact. It lists the member's open charges. | No | |
| Secondary Email Address Removed Due to Bounce | Member | An email to one of their parent contacts bounced, so MyGreek removed that contact | No |
Resent invites that include a text use your chapter's SMS segments. See Send, resend and rescind invites.
Chapter registration
These go to the person who registered the chapter. See Register your chapter.
| Message | Channel | Who gets it | When it's sent | Can it be turned off? |
|---|---|---|---|---|
| Finish Setting Up Your Chapter | Email and text | Registrant | They started the application but didn't submit it. Up to 3 times, a week apart. | No |
| Your Application is Still Under Review | Email and text | Registrant | The application has been in review for more than 2 business days. Once. | No |
| Action Required: MyGreek Application | Email and text | Registrant | Our payment processor needs more information | No |
| Action Required: Complete Your Updates | Email and text | Registrant | Requested items are still open. Up to 5 reminders. | No |
| Document Resubmission Required | Registrant | Our team couldn't accept an uploaded document | No | |
| Your MyGreek Account is Ready! | Email and text | Registrant | The chapter is approved | No |
Bills & charges
These go out the moment you create the charge, at any time of day. Archived members get nothing. See Charge members and Fix a balance.
| Message | Channel | Who gets it | When it's sent | Can it be turned off? |
|---|---|---|---|---|
| You have been billed [amount] | Member | You charge them. A new charge comes with an invoice PDF. Charging two or more charge types at once sends one email for all of them; otherwise each charge gets its own email. | No | |
| Your student [name] has been billed [amount] | Parent contacts | Same | No | |
| "You have been assigned a new charge from [chapter]… Total outstanding balance… Visit pay.mygreek.us/…" | Text | Member, if they have a phone number | Same | STOP |
| "You have been assigned…" | App notification | Member | Same | No |
| You have been fined [amount] | Email, text, app notification | Member. Parent contacts get "Your student [name] has been fined [amount]". | You add a fine | No (STOP for texts) |
| You have been credited [amount] | Email, text, app notification | Member. Parent contacts get "Your student [name] has been credited [amount]". | You credit them, their account credit is used on a charge, an early pay discount is applied when they pay, or a reimbursement is credited to their balance (one message per charge) | No (STOP for texts) |
| Your balance has been adjusted [amount] | Email, text, app notification | Member. Parent contacts get the student version. | You adjust their balance | No (STOP for texts) |
A credit or adjustment you spread across several charges at once sends one combined message instead of one per charge. Late fee bills are in Late fees.
Reminders
Automatic reminders go out on a schedule around each due date. The full schedule, wording and settings are on Remind members to pay.
| Message | Channel | Who gets it | When it's sent | Can it be turned off? |
|---|---|---|---|---|
| Payment Reminder | Email, text, app notification | Member | Charge due more than 14 days out | Yes: Payment Reminders (off by default) |
| Payment Due In [N] days / Payment Due Tomorrow | Email, text, app notification | Member | 14, 7, 3 and 1 days before the due date | Yes: Due Date Reminders |
| Payment Due Today | Email, text, app notification | Member | On the due date | Yes: Due Date Reminders |
| Payment Past Due - Pay Now | Email, text, app notification | Member | 1 and 3 days after the due date | Yes: Due Date Reminders |
| Payment Past Due - Consider a Payment Plan | Email, text, app notification | Member | 7 and 14 days after the due date | Yes: Due Date Reminders |
| Payment Reminder / Payment Due Soon / Payment Due Today / Payment Past Due for [student] | Parent contacts | About 6 PM chapter time on days the member was reminded, if there's still a balance | Same switches as the member's | |
| "[First name], you have an outstanding balance of [amount]. Visit pay.mygreek.us/…" | Text | Members who owe and have a phone number | An officer selects Send Reminder Text in Balances | Sent by hand (STOP) |
| "Hi [first name], you have an outstanding balance of [amount]…", signed with the officer's name | Text | One member | An officer texts a balance reminder from the member's page | Sent by hand (STOP) |
Enable All Reminders turns off every automatic reminder at once. Texts officers send by hand use your chapter's SMS segments; automatic ones don't.
Payments & receipts
See How payments work.
| Message | Channel | Who gets it | When it's sent | Can it be turned off? |
|---|---|---|---|---|
| Payment Success | Email, usually with a receipt PDF | Payer | A card payment goes through, or a $0 payment is fully covered by a discount or credit | No |
| Payment Pending | Email with a receipt PDF | Payer | A bank (ACH) payment is submitted. No second email is sent when it clears. | No |
| Payment Failed | Payer | The payment is declined | No | |
| The same subject, without the receipt | Member | Someone else, such as a parent, paid for them on pay.mygreek.us | No | |
| "[Payer] made a [amount] payment… on your behalf!" | App notification | Member | Someone else paid for them | No |
| "You received a payment of [amount] from [member]…" or "…payment of [amount]… failed" | App notification | All admins | Every payment, successful or failed | No |
| [Member] may need their contact info updated | Admins | Someone paying on pay.mygreek.us looks like the member, but their phone and email aren't on the member's profile | Yes: Member Contact Alerts |
Parent contacts don't get receipts for payments they didn't make. A member who gets an early pay discount also gets a "You have been credited" message for the discount.
Payment plans
| Message | Channel | Who gets it | When it's sent | Can it be turned off? |
|---|---|---|---|---|
| Payment Plan Proposed | Email and app notification, plus a text if your chapter has its own texting number | Member | An admin proposes a plan | No |
| Payment Plan Awaiting Your Approval | Email, text, app notification | Member | Your proposal is still waiting: first the morning after, then 2 days later, then every 3 days | Yes: Payment Plan Approval Reminders |
| Payment Plan Proposed by [member] / Payment Plan Proposed for [member] | Admins | A member, or a parent paying for them, proposes a plan | Yes: Payment Plans Proposed | |
| "[Name] proposed a payment plan…" | App notification | All admins | Same | No |
| "[Name] has proposed a payment plan… Please review…" | App notification | All admins | The proposal is still waiting, on the same schedule as member reminders | Yes: Payment Plan Approval Reminders |
| Action needed: [N] payment plans need your approval by tomorrow | Email and app notification | Admins | The day before member proposals expire | Email: Payment Plans Proposed |
| Payment Plan Created for [member] | Email and app notification | Admins | A proposal was auto-approved | Email: Payment Plans Proposed |
| Payment Plan Expired | Email and app notification | Payer, and the member if someone else pays. Also admins. | A proposal expired without approval | Admin email: Payment Plans Proposed |
| Payment Plan Confirmed | Email and app notification | Payer, and the member if someone else pays | Someone enrolls in a plan your chapter offers | No |
| Payment Plan Approved / Rejected / Canceled / Completed | Email and app notification | Payer, and the member if someone else pays | The plan's status changes, including a cancel after failed payments | No |
| You have an upcoming payment to [chapter] | Payer | The evening before each plan payment | Yes: Enable All Reminders | |
| Payment Success / Payment Pending / Payment Failed - Payment Plan | Email, with a receipt PDF when it goes through | Payer, and the member if someone else pays | Each scheduled plan payment | No |
| "You received a payment plan payment…" or "…failed for [reason]" | App notification | All admins | Each scheduled plan payment | No |
Plans canceled because you archived the member or the charge type send no email. Plan payments don't send texts.
Late fees
See Set up late fees.
| Message | Channel | Who gets it | When it's sent | Can it be turned off? |
|---|---|---|---|---|
| Last day to avoid a [amount] late fee | Email, text, app notification | Member | The last day before a fee is added. It replaces that day's regular reminder. | Yes: Late Fee Warnings |
| Last day to avoid a [amount] late fee for [student] | Parent contacts | That evening, about 6 PM chapter time | Yes: Late Fee Warnings | |
| You have been charged a late fee of [amount] | Email, text, app notification | Member | The fee is added, around midnight chapter time | No (STOP for texts) |
| Your student [name] has been charged a late fee of [amount] | Parent contacts | Same | No |
Refunds & returns
See Refund a payment and ACH returns and disputes.
| Message | Channel | Who gets it | When it's sent | Can it be turned off? |
|---|---|---|---|---|
| Refund Processed / Refund Pending / Refund Failed | Member. If someone else paid, the payer gets the full email and the member a shorter copy. | You refund a payment | No | |
| Refund Processed / Refund Declined | Same | A pending refund finishes or is declined | No | |
| Refund Declined - [member] | Email and app notification | Admins | A refund is declined | Yes: ACH Returns |
| Payment Returned - Action Required | Member, and the payer if someone else paid | A bank payment is returned, or a payment fails after it was submitted | No | |
| ACH Payment Returned - [member] | Email and app notification | Admins | A bank payment is returned | Yes: ACH Returns |
MyGreek doesn't send anything when a card payment is disputed.
Payouts
See How payouts work and A payout was returned by your bank.
| Message | Channel | Who gets it | When it's sent | Can it be turned off? |
|---|---|---|---|---|
| MyGreek Payout On Its Way | Email and app notification | Admins | A payout is on its way to your bank | Yes: Payout Updates |
| MyGreek Payout Withdrawal Scheduled | Email and app notification | Admins | A payout is negative, so money will be taken from your account | Yes: Payout Updates |
| Action required: your MyGreek payout of [amount] could not be deposited | Email and app notification | All admins | Your bank returned a payout. At most once a day. | No |
| MyGreek Payout Deposited | Email and app notification | Admins | A payout re-sent after a return is deposited | Yes: Payout Updates |
Nothing is sent when a regular payout lands, or when a payout account change is approved. Check My Chapter > Payouts.
Banking & cards
See How banking works and Officer cards.
| Message | Channel | Who gets it | When it's sent | Can it be turned off? |
|---|---|---|---|---|
| Bank Account Re-authentication Required | All admins | A bank account you connected through Plaid needs you to log in again | No | |
| SMS Segments Purchased - [N] segments added / SMS Segment Purchase Pending / SMS Segment Purchase Failed | All admins | An admin buys SMS segments | No | |
| "MyGreek: [amount] at [store] on [date] with your chapter card. Reply with a photo of the receipt and what it was for." | Text | The cardholder | A card purchase of $5 or more, when an admin has turned on Request receipts on Banking | An admin turns off Request receipts; STOP |
| "Got it, thanks! Receipt saved for [amount] at [store]." (plus "What was it for?" if they didn't say) | Text | The cardholder | They texted a receipt that fits their purchase | No (it's a reply) |
| "Which charge is this receipt for? (tap one)" | Text, with a button per purchase (or a numbered list) | The cardholder | Their receipt fits more than one of their purchases | No (it's a reply) |
| "That receipt shows [amount], but the charge was [amount] at [store] on [date]. Can you send the right one?" | Text | The cardholder | The receipt's amount, date or card doesn't match the purchase | No (it's a reply) |
| "That doesn't look like a receipt. Reply with a photo of the receipt for your chapter card purchase." | Text | The cardholder | They texted a photo that isn't a receipt | No (it's a reply) |
Emails about Crowded bank accounts and cards, such as a card reported lost, come from Crowded, not MyGreek.
Reimbursements, collections and taxes
- Reimbursements: MyGreek doesn't email or text anyone when a reimbursement is submitted, approved or paid. If you credit a reimbursement to a member's balance, they get a "You have been credited" email and text for each charge it covers. See Reimbursements.
- Collections: the member isn't emailed or texted when you refer them. Only MyGreek staff are notified. See Collections.
- Taxes: Form 990 reminders go to admins by email ("It's time to file [chapter]'s Form 990", "Reminder: [chapter]'s Form 990 is due in [N] days", "…is due tomorrow", "[chapter]'s Form 990 is due today", "Action needed: [chapter]'s Form 990 is overdue"), with a text and app notification on the main dates. They're for chapters with a fiscal year on file whose 990 isn't filed yet, and aren't turned on for every chapter yet. Each admin can turn them off with Tax Filing Reminders. See Taxes.
Store & supporters
See Store and Supporters.
| Message | Channel | Who gets it | When it's sent | Can it be turned off? |
|---|---|---|---|---|
| Your [chapter] Store Purchase | Buyer | They buy from your store | No | |
| Message from [chapter] | Email, plus a text if they have a phone | The buyers you pick | An officer sends a store message | Sent by hand (STOP) |
| Your [group] membership receipt | Supporter | They sign up, and each renewal | No | |
| Welcome to [group] — [chapter] | Supporter | They sign up | No | |
| Action required: [group] payment failed | Supporter | Their membership is canceled after failed renewal payments | No | |
| Your [group] membership has been cancelled | Supporter. Every supporter in the group if you turn the group off. | They or you cancel the membership | No |
Admins aren't emailed about store purchases.
Signatures
See Signatures.
| Message | Channel | Who gets it | When it's sent | Can it be turned off? |
|---|---|---|---|---|
| Signature Required for [chapter]: [document] | Each signer, in signing order | An admin sends a document, the previous signer finishes, or an admin resends it | No | |
| [signer] signed [document] for [chapter] | The admin who sent it | Each signature except the last | Yes: Signature Updates | |
| Declined: [document] | The admin who sent it | A signer declines | No | |
| [document] for [chapter] is Completed | Every signer | Everyone has signed | No | |
| Fully signed: [document] | The admin who sent it, unless they also signed | Everyone has signed | No |
Announcements
See Send an announcement.
| Message | Channel | Who gets it | When it's sent | Can it be turned off? |
|---|---|---|---|---|
| Chapter Announcement | The members you pick | An officer sends an announcement | Sent by hand | |
| Your message, signed with your name | Text | The members you pick who have a phone number | Same, if you choose text. Uses SMS segments. | STOP |
| Chapter Announcement | App notification | The members you pick | Same | Phone settings |
Parent contacts don't get announcements.
Admin alerts
These go only to admins. Payment, payout, plan, refund and tax messages for admins are in their own sections above. See Add or remove an admin.
| Message | Channel | Who gets it | When it's sent | Can it be turned off? |
|---|---|---|---|---|
| Member Email Bounced | Admins | A member's email bounces for the first time | Yes: Email Bounces | |
| Member Phone Bounced - Account Still Active | Admins | A text to a member can't be delivered | Yes: SMS Bounces | |
| You have a new HQ invoice | Email and app notification | All admins | Your national organization sends an invoice | No |
| HQ invoice due soon — [invoice] / HQ invoice due today — [invoice] | Email and app notification | All admins | Before an HQ invoice is due, on your national organization's schedule | No |
See HQ invoices.
Common questions
A member says they never got a message. What should I check?
Open the member and check their email and phone number. A warning icon next to either means messages to it bounced. Ask them to check spam, and whether they ever replied STOP to a MyGreek text. For reminders, see Remind members to pay.
Can a parent stop getting emails?
Not with a setting. Remove them from the member's Secondary Contacts tab and they stop getting bill and reminder emails.
Why do I get payment notifications on my phone that I can't turn off?
Every admin who uses the mobile app gets a notification for each payment, and Admin Notifications has no switch for them. Turn off MyGreek notifications in your phone's settings if you don't want them.