Statuses
What each payment, payment plan, installment, payout, reimbursement and registration status means, and what to do about it.
This page lists the status labels MyGreek shows, as they appear on screen. Some screens use a different label for the same status; those are noted in the tables.
Payment statuses
Payments show in Payments (officers) and on a member's balance and history.
| Status | What it means | What to do |
|---|---|---|
| Pending | The payment was made but hasn't finished processing. Bank (ACH) payments stay pending longer than card payments. | Nothing. It changes on its own. |
| Succeeded | The payment went through and counts toward the member's balance. | Nothing. |
| Failed | The card was declined or the bank payment didn't go through. A bank payment that the member's bank returns later (an ACH return) also changes to Failed. The reason shows on the payment's details. | The member needs to pay again, with another card or account if needed. See My card was declined and ACH returns and disputes. |
A failed payment does not reduce the member's balance.
Payment plan statuses
A payment plan has one status for the whole plan. Each installment in it also has its own status (see the next table).
| Status | What it means | What to do |
|---|---|---|
| Needs Admin Review | A member or parent proposed the plan, and it's waiting for an officer to approve it. Some screens show Proposed; the pay app shows Payment plan pending treasurer approval. | Officers: approve or reject it. See Approve payment plans. |
| Requires Member Approval | An officer proposed the plan, and it's waiting for the member (or parent) to accept it. Some screens show Awaiting Approval or Admin Proposed; the pay app shows Payment plan pending your approval. | Members: open the plan and accept it. |
| Approved | The plan is active. Installments are charged on their dates. Some screens show Active; the pay app shows On a payment plan. | Nothing. Keep the card on the plan up to date. |
| Rejected | An officer turned the proposal down. | Members can propose a different plan, or pay the balance. |
| Expired | Nobody approved the proposal by its first installment date, so it was never started and nothing was charged. The member and officers are told. | Propose a new plan if one is still needed. |
| Completed | Every installment was paid. | Nothing. |
| Canceled | The plan stopped. This happens when it's canceled, when an installment fails after its retries, or when the charge is paid off before a proposal is approved. | If money is still owed, pay it or set up a new plan. See My plan payment failed. |
Plans that cover several charges are approved, rejected or expired together.
Installment statuses
Each installment of a payment plan has its own status. The Upcoming Installments list on the Payment Plans page has one row per installment, not per plan, so one plan can show up several times. Its Item Status column is the installment's status; the Plan Status column tells you whether the plan itself is approved.
| Status | What it means | What to do |
|---|---|---|
| Scheduled | A future installment that hasn't been charged yet. | Nothing. |
| Completed | The installment was charged successfully. | Nothing. |
| Retrying | The charge failed and we'll try again: the next day, then 3 days after that. | Update the card on the plan before the next try. See Change the card on a payment plan. |
| Failed | The charge failed after its retries, or failed in a way that can't be retried. The plan is canceled and the amount is still owed. | Pay the balance or set up a new plan. Late fees may apply if your chapter uses them. |
| Canceled | The installment won't be charged because its plan was canceled, rejected or expired. | Nothing for this installment. |
Installments of a plan that isn't approved show no status unless they were actually charged.
Payout statuses
Payouts show on the Payouts tab of My Chapter. See How payouts work.
| Status | What it means | What to do |
|---|---|---|
| Accruing | The payout is open and still collecting payments. | Nothing. |
| Pending | The payout has closed and is waiting for our payment processor to approve it. In a phone's browser this shows as Awaiting Approval. | Nothing. |
| In Transit | The payout is approved and on its way to your bank. | Nothing. |
| Completed | The money was sent to your bank. | If you don't see it, check with your bank, then contact support. |
| Failed | Your bank returned the deposit. Hover over the status, or open the payout, to see the bank's reason. | Check your payout account details. See A payout was returned. |
| Canceled | The payout was canceled and won't be sent. | Contact support@mygreek.us if you weren't expecting this. |
Reimbursement statuses
| Status | What it means | What to do |
|---|---|---|
| Pending | The member submitted the request and it's waiting for an officer. | Officers: review it. See Reimbursements. |
| Approved | An officer approved it. It was either credited to the member's account or paid outside MyGreek (Venmo, Zelle or cash), as shown on the request. | Nothing. |
| Rejected | An officer declined the request. | Members: ask your treasurer why, then submit a new request if needed. |
Registration statuses
These show on the Application Status page at app.mygreek.us/registration after you apply. See Register your chapter.
| What you see | What it means | What to do |
|---|---|---|
| "Your application has been submitted!" | We received it. Applications are typically verified within 1-2 business days. | Wait, and start gathering your member info. |
| "Your application is under review." | We're checking information you sent. | Nothing yet. |
| "Action Required" | We need more information or a document. | Complete each listed item. Uploads show Pending Staff Review until we check them. |
| "Your account is ready!" | Approved. | Log in and follow Get started with MyGreek. |
| "Your application could not be approved." | Not approved. | Contact support@mygreek.us. |