Send an announcement
Message your whole chapter, a group or a few members by email, text and app notification.
An announcement is a message from you to some or all of your members, sent by email, text (SMS) and app notification at once. Admins and officers with the Send Communications permission can send announcements; officers with View Announcements can see past ones. The Treasurer role template doesn't include either, so add Send Communications to a treasurer's role if they're not an admin. You can send from the web or the mobile app.
Send an announcement
- In Announcements (page title Chapter Announcements), select Send Announcement.
- In Select Recipients, choose who gets it (see below), then select Continue.
- In Create Message, type your message. Type
/to add a variable: First Name, Last Name, Balance or Payment Link. Or start from a Quick Template (Balance Reminder or Payment Plan). - Under Delivery Channels, choose Email, SMS and/or Push. All three are on by default.
- Check the SMS segment count (see below), then slide to send.
Every announcement is signed automatically with your name. It's sent right away; there's no scheduling.
Choose who gets it
Default Groups:
- All Active Members: active members whose member type is Member. New Members and Alumni aren't included; pick them separately.
- All Active New Members
- All Active Alumni
- Members with Balance (No Payment Plan): everyone who owes and isn't on a payment plan.
- Members on Payment Plans
- All Inactive Members
Custom Groups lists your chapter's groups (see Organize members into groups). Under Individual Members, search to add specific people. You can combine all three; check the Selected members list before continuing.
Announcements go to members only. Parent contacts don't receive them.
Texts and SMS segments
Announcements sent by text use your chapter's SMS segments. A segment is about 160 characters; emojis use more. The message box shows Character Count and SMS Segments, and the SMS Segments Information box shows your Chapter Balance, Estimated Usage (segments × recipients) and After Send. If you don't have enough, you'll see "Insufficient balance!" and can't send until you Refill Segments or turn off SMS.
See SMS segments: which texts use them and how to buy more.
What members receive
- Email: from MyGreek, subject "Chapter Announcement", with your message and your name. It says they're receiving it because they're part of your chapter on MyGreek.
- Text: your message followed by your name.
- App notification: titled "Chapter Announcement". It's cut off after 178 characters, and only reaches members who have the MyGreek app with notifications on.
Members without an email address or phone number are skipped for that channel. Members don't have an announcements list in the app; they only get the message itself. Replies to the text aren't forwarded to you, so tell members how to reach you in the message.
See past announcements
Announcements shows every announcement your chapter has sent, newest first, with who sent it, when, and some of the recipients. On the mobile app, each one also shows how many members it went to and the channels used. Balance reminder texts sent to one member from their pay link also show up here.
Common questions
Can I add a subject line or attachment?
No. Every announcement email has the subject "Chapter Announcement", and attachments aren't supported. Put links in the message instead.
Why didn't some members get the text?
They may have no phone number on file, or have replied STOP to MyGreek texts. Check their profile.
Can I send to parents?
Not with announcements. Parents get billing emails and reminders; see Add parent contacts.