"No account found" when I log in
Why MyGreek doesn't recognize your phone or email, and how to pay or get access.
MyGreek has no passwords. You log in with a one-time code sent to your phone or email, and MyGreek matches that phone or email to a member of a chapter. When nothing matches, you may see "No account found. Ask your treasurer to give you access first.", or, after entering your code, a Paying for a member? screen instead of your balance.
Why this happens
You're a parent or family member, not a member
Only members have MyGreek accounts. Parents don't need one to pay.
Fix: use the member's payment link or 6-character member code:
- On the Paying for a member? screen, enter the code under "If you're a parent or supporter paying for a member, enter the 6-character code they shared with you."
- Or go to pay.mygreek.us and enter the code, or open the link from the member's bill.
If you're already listed as a contact for the member, you'll see You're listed as a contact for: with a button for each member, such as Pay Jordan Smith's balance, instead. See Pay for a member as a parent or family member.
To be recognized next time, leave Notify me of future charges for checked when you pay, or ask the treasurer to add you as a parent contact.
Your phone or email isn't the one your chapter has on file
You're a member, but you logged in with a different phone number or email than the one on your member profile (for example, a school email versus a personal one).
Fix: select Log out, then try the other one: Use email instead or Use phone instead. If neither works, ask your treasurer to update the phone and email on your member profile, then log in again.
Your chapter hasn't added you yet
New members can't log in until the chapter adds them.
Fix: ask your treasurer to add you, or to send you an invite or join link.
The member code is wrong
On pay.mygreek.us, "Account not found" means the code you typed doesn't match a member. In the web app, the message is "No member found for that code. Double-check with the member."
Fix: check the 6 letters and numbers with the member. The code is the last part of their payment link, after pay.mygreek.us/.
Still stuck?
Email support@mygreek.us or use the in-app chat. Tell us the member's name, chapter, and the phone or email you tried.